Warranty and Return

Warranty and Return

We pride ourselves in our product quality with strict quality control checks in place. To provide you with additional peace of mind, we also offer a comprehensive 30 Day Returns guarantee for each orders. Buy with confidence and enjoy a great shopping experience!


Returnable Items


Items that can be returned/refunded or exchanged within 30 days of receiving must follow the criteria as below:

1. Faulty items damaged/broken or soiled upon arrival.

2. Items received in the incorrect size/color.

3. Unwashed, unworn and unused item(s) that have not met your expectation within 30 days of receiving.


Non-Returnable Items


We will not accept returns in the following conditions:

1. Items outside the 30 days warranty time-frame.

2. Washed, worn, used or misused items.


Notes: All returns must be authorized by our Team via the Support Center. Returned item without an Return Merchandise Form (RMA) will not be accepted.


Return Policy:

If you are not satisfied with the item you received ,you can get an exchange if the following situation happens:


1. The product you received is not the same as the picture,or there is some defect or broken part on the goods,we can provide exchange(and remember that do not remove the plastic handle protector on the handle, cos once removed we assumed the bag was used and cannot exchange) (Please contact us first,and the return request must be no later than 7 days from the day you received it ,because we can not identify if the damage made by customer or ourself ).


Notice:Please provide actual picture of damaged goods,we will not accept the returned case without proof.


we do not accept exchange/discount/offer if you just simply don't like: 

for design of bag, size, color, Hardware tone.


 Reason we fixed this rule because:

Customer will simply order to try on the size and strap length.

Because this will be huge problem if we allow customers change in this way.

Hope every customers understand and double check your order once submitted.

 Even if with defect we only provide change same color same size bag. 

This rule fixed because to make sure customers won't simply order this n that to have alook n change other bag


 2.If the quality is not the problem,you would like to cancel the order due to you change your choice,we can accept exchange.But the products need to be packaging intact and unused.The return shipping fee should be at your account.


3. If you provide the wrong shipping address, we shipped out the package lead to it can not delivery successful,we need to reship the items,we will charge the reship fee.


Any further details ,please feel free to contact us.


4.If you are not interested in that item any more without any reason,and you want to make a exchange.It is also feasible in that case.But you need to pay the reshipping fee,too


We are not responsible for the compensation and the resend fee when you ship back the package to us.When you send then back please make sure the products is well enough and without damage.After you send it back please remember to email us the tracking number. We do not assume items damaged during transport.


Returns Process & Time-Frame


Please carefully follow our returns process to minimize any delays: 

1. If your item is returnable (see above), please submit a ticket in our Support Center stating your:

Order number

Product name

Reason for return

2.Our customer service team will respond to your request within 24 hours and provide you with a Return Merchandise Form (RMA) along with our return address.

3.Please return the item according to our instructions on the RMA form and send us return proof in the form of the tracking number and a valid return receipt.

4. Once we have received the returned item(s), we will email you and arrange an exchange or a refund within 3 days. 


Kindly allow between 3-6 business days for our after sales team to process your request. After this, please note the refund times below: 

For credit card refunds, please allow between 7-14 business days for the transaction to process. 

For PayPal refunds, please allow up to 48 hours for the transaction to appear in your account. 

For Wallet refunds (store credit), please allow 24 hours for your account to be updated. 



Return Shipping Costs & Address 


We aim to offer services that will benefit all of our loyal customers. All of our other worldwide customers can return to our warehouse. Please always Contact Us prior to returning the items by submitting a ticket to obtain an R.M.A form (Return Merchandize Authorization) with the related address.


1. All shipping fees are at the customers expense. This includes shipping fees for a return or exchange. Shipping fees are non-refundable.

2. Please contact your local post office to confirm the actual return shipping fee. We recommend you use the cheapest registered airmail method that is available.